Troubleshooting

"No products synced yet"

If your Webflow site does not have an Ecommerce plan, our initial sync returns 0 products. Upgrade your Webflow site to Ecommerce Standard or higher, then click Re-sync products (coming soon) or disconnect and reconnect the site in StoreLingo.

OAuth callback says "identity_lookup_failed"

This means StoreLingo could not read your account info from Webflow. Make sure your Webflow OAuth app has the authorized_user:read scope enabled. Re-authorize at /auth/webflow/start.

Publish job stuck "running"

Open the StoreLingo support widget and we can inspect the job. In the meantime, check that your DeepL key is valid and your Webflow access token has not been revoked (visit /auth/webflow/start to refresh).

Translations look wrong

DeepL is high quality but not perfect. Click into the product, edit manually, click Approve. Approved translations are never overwritten by future AI runs.

Glossary terms are still being translated

Check the term is spelled exactly as it appears in your source text (case-sensitive). Glossary matching uses literal string replacement, not pattern matching.

I want to delete a duplicate Webflow product

Removing a locale in StoreLingo does NOT delete the duplicate Webflow products it created. Open your Webflow Designer, find the duplicate products (slugs prefixed with the locale), and delete them there. We are working on a one-click cleanup.